![Extract Disruption to members, internal HR workload, and the loss of familiar processes can outweigh the lure of a new provider for plan sponsors. And when service issues stack up […]](https://pbiactuarial.ca/wp-content/uploads/2017/11/logo-full.png){kind=logo}
Extract
Disruption to members, internal HR workload, and the loss of familiar processes can outweigh the lure of a new provider for plan sponsors. And when service issues stack up or key people leave, this can often complicate a carrier relationship, with some considering a switch in providers or ending a relationship altogether.
However, switching benefit carriers should “always be a last resort”, according to Avinash Maniram.
He believes the preference is always to avoid change unless “absolutely necessary because that can be hugely disruptive,” said Avinash, senior consultant at PBI Actuarial Consultants. “There’s a huge HR cost in terms of time and effort, and potentially in terms of reputation.”
