Article written by Nisha Singh, Senior Consultant at PBI Actuarial Consultants Ltd., published in the Benefits and Pensions Monitor Online.
Communication is continuously evolving. These days, staying connected with plan members is more essential than ever before. But do we really know what plan members want? In 2019, we went directly to the source and surveyed 1,000 members of different pension plans to get their thoughts on pension plan communication. We wanted to see how our thoughts and members’ thoughts aligned when it came to communications. Here are the main takeaways that can help you put together an effective communication strategy for your plan members.